# CareLoop

> Managed customer support, customer onboarding, technical helpdesk operations, and 24/7 SLA governance for modern businesses.

CareLoop supports every kind of business and customer: software and SaaS companies, developer-led products, e-commerce, agencies, and any business that needs dependable customer support and onboarding. We run dedicated support and onboarding teams under your brand voice without hiring overhead or unstaffed shifts.

## Key Facts
- Name: CareLoop
- Tagline: Managed support, always on.
- Website: https://careloop.si
- Core metric: Sub-90 second median response time on live chat.
- Operating model: Dedicated specialists trained on client documentation, continuous 3-shift 24/7/365 coverage.
- Contracts: Flexible month-to-month or quarterly agreements with 30-day notice.
- Pricing policy: Customized quotes based on ticket volume, channels, and coverage hours. No generic pricing table or fixed plans. Direct quotes requested via https://careloop.si/contact/#quote.
- Primary CTA: "Get a quote" (links to https://careloop.si/contact/#quote). Secondary CTA: "Book a free consultation".
- Organizational structure: CareLoop is a SudoX company.
- Headquarters: Austin, Texas. Contact: hello@careloop.si.

## Services Directory (8 Managed Services)
- Outsourced Customer Support: https://careloop.si/services/outsourced-customer-support/
  Dedicated omnichannel email, live chat, and ticket resolution operated under your brand voice.
- Customer Onboarding: https://careloop.si/services/customer-onboarding/
  Dedicated onboarding specialists guide new customers through setup, training, and first success on your software.
- Technical Support: https://careloop.si/services/technical-support/
  Tier 1 and Tier 2 product support, how-to questions, password resets, bug triage, and structured escalation to your own team.
- Helpdesk and Live Chat Management: https://careloop.si/services/helpdesk-and-live-chat-management/
  Managing existing Zendesk, Intercom, or Freshdesk accounts to maintain fast reply speeds.
- Inbound Call Handling: https://careloop.si/services/inbound-call-handling/
  Live telephone answering, routing, and appointment scheduling.
- After-Hours and Overflow Support: https://careloop.si/services/after-hours-and-overflow-support/
  Covering nights, weekends (128 hours/week), and volume surges while internal teams cover business days.
- SLA Reporting and Quality Audits: https://careloop.si/services/sla-reporting-and-quality-audits/
  Response time tracking, CSAT monitoring, and weekly macro tone calibrations.
- Call Center Operations as a Service: https://careloop.si/services/call-center-operations-as-a-service/
  Full infrastructure, compliance devices, payroll, and shift management for outsourced desks.

## Knowledge & Operations
- Process: 14-day onboarding timeline (Knowledge ingestion, Agent certification, Live launch, Continuous documentation).
- Tools: Zendesk, Intercom, Freshdesk, HubSpot, Gorgias, Slack, Linear, Jira, GitHub, Zoom.
- Blog & Intelligence: https://careloop.si/blog/
- FAQ & Knowledge Base: https://careloop.si/faq/
- Contact & Inquiries: https://careloop.si/contact/