Terms of Service
These Terms of Service ("Terms") govern your use of the website and services operated by SudoX LLC under the trade name CareLoop.
1. Master Services Agreement
Managed support operations desks provided by CareLoop are executed under formal Master Services Agreements (MSAs) and Statements of Work (SOWs) specifying ticket volumes, coverage windows, SLA thresholds, and escalation protocols.
2. Service Level Agreements (SLAs)
CareLoop commits to agreed initial response time targets and quality metrics specified in each client SOW. SLA compliance is logged transparently and audited weekly.
3. Confidentiality & Non-Disclosure
All client proprietary documentation, customer tickets, source code, and internal communications are protected under strict mutual confidentiality obligations. Specialists operate under signed NDAs.
4. Month-to-Month Flexibility
Unless otherwise agreed in a long-term enterprise schedule, CareLoop standard contracts operate on flexible month-to-month or quarterly commitments subject to a thirty (30) day cancellation notice.
5. Governing Law
These Terms and any contractual disputes arising hereunder shall be governed by and construed in accordance with the laws of the jurisdiction of incorporation of SudoX LLC.